Shipping Policy
Shipping Policy
Last Updated: September 9, 2026
At PawPal, our goal is to make the shipping process simple, transparent, and reliable. This Shipping Policy explains where we ship, estimated delivery times, tracking, shipping costs, and what to do if something goes wrong with your order.
1. Shipping Destinations
We currently ship to:
-
United States
-
United Kingdom
-
United Arab Emirates
-
Ireland
-
European countries
-
Scandinavian countries
-
New Zealand
We are continuously working to expand our shipping network to additional countries and regions.
Shipping availability for your specific address will be confirmed during checkout.
2. Shipping Costs
Our standard shipping rates are:
-
$7.99 USD Standard Shipping
-
Free Shipping on orders over $200 USD
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
There are no hidden shipping fees charged by PawPal.
Please note that international customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities where applicable.
3. Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday.
Order Cut-Off Time
Orders placed before 10:00 PM CST (Chicago Time) begin processing according to our normal fulfillment schedule.
Orders placed after the cut-off time may begin processing on the following business day.
Weekends & Holidays
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Processing times may occasionally be extended during major sales events, holidays, or periods of unusually high order volume.
4. Estimated Delivery Time
Estimated transit time after shipment is:
8–12 business days
Please allow approximately:
8–16 business days total from order placement to delivery, including processing time.
Business days generally refer to Monday through Friday and exclude public holidays.
These delivery times are estimates rather than guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our control, including:
-
Severe weather
-
Customs inspections
-
Carrier disruptions
-
Local delivery delays
-
Public holidays
-
High seasonal shipping volume
-
Incorrect or incomplete addresses
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.
You can follow the progress of your shipment through our website's tracking page.
We use 17TRACK and carrier tracking information to help customers monitor their shipments.
Please note that tracking information may take several business days after dispatch to begin showing movement while the package is transferred between logistics partners.
If your tracking information has not updated for an extended period, please contact us at:
Our support team will be happy to assist.
6. Shipping Carriers
PawPal works with a network of international and local logistics partners.
The carrier used for your order may vary depending on:
-
Destination country
-
Shipping address
-
Product availability
-
Fulfillment location
-
Local delivery network
Your tracking page will provide the most current information available for your shipment.
7. Missing Items
If your package arrives but one or more items are missing, please contact us within 7 days of delivery at:
Please include:
-
Your order number
-
A description of the missing item
-
A photo of the items received
-
A photo of the shipping package and shipping label, when possible
Our team will investigate the issue and, where appropriate, provide a replacement or refund.
8. Damaged Orders
If your PawPal Fence or another item arrives damaged, please contact us within 7 days of delivery.
Email:
Please include your order number along with clear photographs or video showing:
-
The damaged product
-
The packaging
-
The shipping label
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement or refund.
9. Optional Shipping Insurance
For customers who would like additional protection, PawPal may offer optional Shipping Insurance during checkout.
Shipping Insurance provides additional protection against certain shipping-related problems such as lost or damaged packages.
9.1 Lost Packages
If an insured order is confirmed as lost in transit or fails to arrive within the applicable claim conditions, we may provide a free replacement at no additional product or shipping cost.
9.2 Damaged Packages
If an insured package arrives damaged or has been seriously damaged during transit, we may replace the affected product at no additional cost.
We may require photographs or other documentation before approving the claim.
9.3 Priority Support
Shipping Insurance claims receive priority review from our customer support team so that eligible shipping problems can be resolved as quickly as reasonably possible.
9.4 How to Make a Shipping Insurance Claim
If you purchased Shipping Insurance and experience a covered shipping issue:
-
Contact support@trypawpal.com.
-
Contact us within 7 days of delivery or the expected delivery date, where applicable.
-
Provide your order number and tracking information.
-
For damaged packages, provide clear photographs showing the damage.
-
Our team will review your claim and confirm whether it qualifies for coverage.
Once approved, we will arrange the applicable replacement or other covered resolution.
9.5 What Shipping Insurance Does Not Cover
Shipping Insurance does not generally cover:
-
Incorrect or incomplete shipping addresses entered by the customer
-
Packages delivered to the address provided at checkout but subsequently lost or stolen
-
Theft after confirmed delivery
-
Delays caused solely by customs processing
-
Routine carrier delays
-
Delivery delays caused by weather or other circumstances outside the carrier's reasonable control
-
Customer refusal to accept a valid delivery
-
Packages left unclaimed by the customer
Shipping Insurance does not limit any rights you may have under applicable consumer protection law.
10. Lost Packages
If your tracking information indicates that your package may have been lost in transit, please contact:
We will review the tracking history and, when necessary, contact the shipping provider.
If the shipment is confirmed as lost, we will provide an appropriate resolution in accordance with our Refund & Return Policy and any Shipping Insurance purchased with the order.
11. Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, we recommend first checking:
-
Around your property
-
Mailbox or parcel locker
-
With other household members
-
With neighbors
-
With building reception or management
-
With the local delivery carrier
Occasionally, carriers may mark packages as delivered shortly before the package physically arrives.
If you still cannot locate your order, contact us at:
We will assist in reviewing the shipment.
Packages confirmed as successfully delivered to the shipping address provided at checkout may require further carrier investigation before a replacement or refund can be approved.
12. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error after placing your order, contact us immediately at:
If the order has not yet been shipped, we will make reasonable efforts to update the address.
However, once an order has entered fulfillment or has been transferred to the carrier, we cannot guarantee that the shipping address can be changed.
Additional shipping charges may apply if a package needs to be resent because the customer provided an incorrect or incomplete address.
13. Customs & Import Duties
International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs processing may also cause additional delivery delays beyond our estimated delivery timeframe.
14. Delivery Delays
While we work with our logistics partners to deliver orders as quickly as possible, occasional delays may occur.
A shipment being delayed does not necessarily mean that it has been lost.
If your package has been in transit for an unusually long period or tracking has stopped updating, contact:
Our team will review the shipment and help determine the appropriate next steps.
15. Environmentally Conscious Packaging
Where practical, PawPal aims to use efficient and environmentally conscious packaging while still providing appropriate protection for products during transportation.
Packaging materials may vary depending on product, fulfillment center, destination, and carrier requirements.
16. Contact Us
For questions about shipping, tracking, damaged packages, missing items, or delivery issues, please contact:
PawPal Customer Care
Email: support@trypawpal.com
Website: trypawpal.com
Please include your order number whenever possible so our team can assist you more efficiently.
We aim to respond to customer inquiries within 1–2 business days.